7/14/2023 0 Comments Helpdesk remotepc![]() ![]() If your current TSplus license is invalid you will need to install the latest TSplus update and activate a new valid license. It is important to know if your issue is related to a TSplus license or to a Windows system problem. To avoid this, place an exclusion rule on the following folder :ĥ - With the AdminTool, verify the status of your TSplus license. Firewalls can be located in various places such as your Internet connection router, your windows firewall, or firewall/antivirus software.ģ- If you are trying to connect from a remote location, a redirection (or port forwarding) rule must be activated on your router.Ĥ- Antivirus software can sometime block Remote Access connections. Note: For UI departmentally managed computers. By default, inbound and outbound connections on TCP port 3389 must be enabled. Remote Desktop is a feature of Windows that allows you to access another computer through the Internet. It is also possible to use services DynDns to avoid this trouble.Ģ- Check your firewall settings. All three companies offer technical support by help desk ticket after you fill out a form on their respective websites. Using a one-time app installation, your issues are resolved in a secure way. Contact your Internet service provider for more information on this feature. Receive on-demand remote assistance instantly or schedule a session with HelpDesk by RemotePC. If you are trying to connect from a remote location using the public IP address, make sure that you have a static public IP address. It is advisable to have a static IP address set on the server to avoid the automatic change of the address that can occur when using DHCP. The IP address (private or public) set on your client must match the IP address of your server. This message may indicate that a network problem has occurred, please check the following :ġ- Check the IP address of the server you are trying to access. Modified on: Thu, 24 Mar, 2022 at 2:16 PM Solution home TSplus Remote Access Advanced Configuration & Troubleshooting Error Message: Remote Desktop can't connect to the remote computer HelpDesk: On-demand Remote Support Organize computers into groups Computer Grouping Deployment Set roles and access permissions for users.
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